Volunteering

• Understand and accept the objectives and policies of Bicycle SA and represent its interests
• Make realistic commitments, relating to time and areas of involvement and Bike SA will expect these commitments to be fulfilled
• Be dependable and give adequate notice if unable to perform tasks as required
• Promote and practise the organisation’s customer service philosophy
• Respect the rights and privacy of other volunteers and staff in the organisation
• Co-operate/collaborate with others to ensure tasks are performed to an acceptable standard
• Behave in an acceptable and appropriate manner in compliance with relevant policies and procedures
• Own personal welfare and safety and report any hazards
• Acknowledge, respect and comply with decisions made by staff
• Be accountable and accept constructive feedback/evaluation
• Undertake appropriate training as required
• Be able to address areas of conflict with appropriate staff member as outlined in Conflict resolution Policy/procedure
• Attend all meetings relevant to the role

We have several opportunities for volunteering throughout the year. Whether you are interested in gaining administration experience in our front office or working on single and multi-day events in roles ranging from ride or traffic marshals, managing refreshment stations, providing logistics support, driving support vehicles or one of many other roles, we have something for you. 

• Be given accurate information and a clear understanding of Bike SA’s expectations
• Be provided with a clearly understood job description outlining relevant tasks
• Be assigned work that is worthwhile and challenging
• Receive support and trust from relevant management team and staff enabling tasks to be performed satisfactorily
• Participate in planning and organising relevant activity within one’s own role
• Share responsibilities with relevant staff team
• Safe work practice, insurance cover and personal safety
• Clearly defined channels of reporting and communication
• Be able to make choices, negotiate and not over commit nor accept inappropriate tasks
• Receive appropriate feedback on performance
• Withdraw from volunteer role
• Be reimbursed for reasonable out-of-pocket expenses, on approval by the Chief Executive Officer in a timely manner

• Make a decision as to where the volunteer would be best suited
• Expect compliance with policies and procedures, ie occupational health, welfare & safety, Anti-discrimination, confidentiality, conflict resolution
• Expect the same commitment from a volunteer as a staff member, even on a short-term basis
• Expect conscientious acceptance of responsibilities relating to timeliness, reliability and mutual standard of performance
• Expect volunteers to perform allocated tasks to the best of their ability
• Expect loyalty to the organisation and constructive criticism
• Expect from all volunteers, respect and courtesy towards all consumers, partners and other staff/team members
• Release a volunteer who is not suited to the role

• Provide policies & procedures within which volunteers are able to work
• Provide clear job descriptions, which will be reviewed annually or as required
• Appropriately match volunteers to a job that takes advantage of their interests and skills. Jobs may change as their experiences expand and/or interests change
• Provide orientation for volunteers, particularly to their jobs
• Provide appropriate training as required and annual reviews with constructive feedback
• Provide an environment which encourages volunteers to give their best while enjoying the experience
• Discuss level of performance and if necessary, reassign the volunteer to better match skills/experience
• Provide a climate of mutual trust, recognition and support
• Reimburse reasonable out-of-pocket expenses, on approval by Chief Executive Officer, in a timely manner (conditions apply)
• Respect the rights and privacy of volunteers
• Respect the input/ideas of volunteers
• Acknowledge the efforts of volunteers